When you wake up with a flooded house, what do you do? Do you freak out and panic? Do you laugh and add it to the list? Do you try and mop it up and call an untrusted plumber? Of course not! You call the ones you trust, the ones who you know will take care of you from start to finish.
Working in our industry comes with a plethora of misconceptions. People tend to assume that a plumber is rough and rude and dishonest. That is not the case, however, with all plumbers. We have learned in our many years of serving the North Texas area that taking care of our clients - especially when they're panicked and aren't sure what to do next - is vital in running a good plumbing business. We know 2 things for sure...knowing our industry like the palm of our hand and showing our clients honesty and integrity go a long way. We strive to ensure that every call we answer is treated just the same as the one before and the one that will come after. We do an honest job and our guys will always treat each person as if they are family.
We've learned that this is how you take care of the people who aren't sure how to be taken care of, in situations they don't know how to handle.